Frequently Asked Questions


We do not have a showroom, but you are welcome to pop in and view our products at our workshop. Visiting hours are Monday-Thursday, 9:00-17:00. We have our lunch break between 13:00 and 14:00 and we would be happy if you could plan a visit outside of that hour of the day.

Please contact us to make an appointment to visit our workshop.

We currently only accept EFT’s.

Our banking details are as follows:
Bank: FNB Account Type: Cheque Bank Code 261050 Acc No: 62062565688 Acc Name: Dominique Lodewijks

Use your order number or name as your payment reference.

If you are making a cash deposit (cash handed in at a bank, not an EFT) please add R60 to cover bank charges.

love.dominique offers two delivery options: standard and expedited shipping.

  1. Courier to your door (standard)
    1. Our courier partner will deliver the parcel to your door. We use The Courier Guy for shipping. They have been delivering our parcels for many years and we and our customers have been very happy with their service.
    2. We ship to anywhere in South Africa.
    3. Shipping takes 2-3 work days.
    4. Pricing:
      1. Orders above R400: Free Shipping.
      2. Orders under R400: R75 shipping.

  2. Expedited delivery
  3. If you need your order the next business day, contact us. We will look at the size of your order and give you a quote for overnight shipping.

  4. If you cannot receive a courier, contact us so that we can arrange a SAPO delivery. There will be a non-refundable R50 surcharge for this service on top of the shipping price.

See our Terms and Conditions for our refund policy.

In short:

  1. Is your parcel damaged before delivery? Do not accept it, but return it!
  2. Are the goods defective within the first six months after receipt? Contact us for repairs, an exchange or a refund. Exceptions apply – see the T&C’s.
  3. You have the right to return goods within 7 days after receipt without reason or penalty. Exceptions apply – see the T&C’s.

Meet our team at our About page!

Yes. We are based in Port Elizabeth (Theescombe), where you can collect your order.

Hours for collecting are: Monday-Thursday, 9:00-17:00. We have our lunch break between 13:00 and 14:00 and we would be happy if you could plan a visit outside of that hour of the day.

If you selected "Collection" during Checkout we will contact you when you order is ready for collection. We will coordinate the collection from there.

Yes, absolutely! Many products already have a drop-down box with different colours to choose from.

If the product you like does not have a customisation option, please contact us. We make everything by hand ourselves, so custom colours are very easy.

We are artists and absolutely love designing new things.

Do you have an idea of your own, or a picture you saw somewhere else that you loved? Contact us via phone or email and we will discuss the possibilities.

You can also have a look at our Customisation page.

We mostly work with MDF (SupaWood), hardboard, felt and cotton.

Yes, many products can be personalised with a name or a short message.

Such items will have a customisation box where you can enter your child’s name or a custom message.

Do you want to know more? Contact us about your custom wishes so that we can discuss the possibilities and give you a lead time for your order.

  1. In stock:
    Many of our products are in stock. Items in stock can be sent the next business day.
  2. Not in stock:
    Products that are not in stock, as well as custom items will take approx 1-3 weeks for us to make.

Contact us if you need your order by a specific date. We will do everything we can to make you happy.

Yes! Contact us if you need your order by a specific date. We will do everything we can to make you happy.

Yes, you can have your order on the next working day, if the items are in stock and if the parcel isn't too big. See the section “Expedited delivery” under our Shipping Options.

Yes. Dominique will gladly answer all your questions about décor, colours and style!

Just give us a call or send us an email, preferably with photos of the current room and/or the looks you like. We would love to help you design your dream nursery!

We mostly work with MDF (SupaWood), hardboard, felt and cotton.

All our paints are lead-free and wipeable.

Our fabric goodies are painted with child-safe fabric paints that are machine washable.